Service & Support

As a one-stop shop for all your digital and physical security needs, Elliott Data Systems is proud to be the only company in the industry that offers all facets of identification and accountability solutions integrated with complete service and support.


Elliott's team provides comprehensive services such as pre-sales consultations, project analysis, installation, implementation, user training, asset management, and technical support for stand-alone or fully integrated video surveillance, access control, ID card printing systems, financial card issuance, event tracking software apps, healthcare computing, and other highly secure mobile solutions used to protect your data, your assets, your business, your employees, and your customers.

We Listen. We Care. We Deliver!


At Elliott Data Systems, we have been in business since 1972 and understand the unique challenges facing each organization we serve. You'll find we're not only the best choice for innovative technology, but are also the best choice for exceptional customer service. Our full suite of services is designed to ensure that everything from installation to ongoing monitoring and maintenance is taken care of for you. Our experienced staff provides personalized attention and expertise to verify the job is done to your specifications.


Elliott Data Systems gives you different levels of support to ensure you receive precisely what you want from your solution. We know you will have questions so we will be there every step of the way, right down to responding to inquiries in real time.


Technical Support


Elliott's certified technical support department works with each client individually to determine the type of equipment needed and how it will be installed in their facility and integrated into their system. We take the time to thoroughly educate clients about the details of the products and software they need for various jobs and to explain the benefits associated with using them.


In addition, our technicians aid in system installations, printer adjustments, software upgrades, supply firmware security, preventive maintenance checks, and troubleshooting any problems or issues arising during operation.


Furthermore, our factory-trained customer support technicians can manage remote configuration and on-site support when necessary.


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Product Training Support


Elliott believes that education is an integral part of its business practices. Therefore, we compiled a list of training videos on how to use our products. The videos cover essential product functions and key features, including configuration, setup, adjustment, usage, calibration, and troubleshooting.


They also feature real-world scenarios and expert demonstrations that may help you better care for your identification hardware and extend the life of your system.


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Customer Service Support


The team at Elliott understands that downtime costs money, so we're dedicated to ensuring your system or network is up and running all the time. We're ready to help you with all your identity solution needs, including answering product questions, assisting you with placing supply orders, or issuing a service ticket.


There are many ways to contact our customer service team, including via an online form, service ticket request, or via phone (1-888-345-8511).


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Email Order


You can place an order by emailing us at orders@elliottdata.com. Once you submit your request, our customer service representatives will get back to you within 24 hours with pricing and availability information.


Elliott Data Systems has been a premier provider of enterprise-level identity solutions for over 50 years. We continue a legacy of innovation and best value proposition in the market today. By combining cutting-edge technology and well-organized technicians, Elliott maintains its reputation for excellence in security hardware/software applications.



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