TECHNICAL SUPPORT

Elliott’s team of certified technicians support customers in a number of ways to act as a knowledge resource and aid in services such as software upgrades, printer adjustments, troubleshooting, and much more. Elliott technicians can offer support via online remote sessions, phone and on-site support. 

Technical Resources

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      • Software upgrades.

      • Answer hardware/software questions.

      •  Perform maintenance service.
      • Perform system installations.

      • Troubleshoot hardware/software.

SOFTWARE SECURITY

A crucial element to maintaining system security, are routine software firmware updates. These updates protect against security breeches and will maximize system performance.

PRINTER FIRMWARE UPDATES

Printers running outdated firmware require a quick two-step process to update your software to the current firmware version. Elliott’s technical staff will perform your firmware update via remote desktop within minutes.

Elliott Technical Support
1-888-345-8511
support@elliottdata.com

SUPPLY FIRMWARE SECURITY

Benefits of New Regional Supplies:
• Ensures superior quality with optimized color rich image printing
• Protecting print to ribbon supply communication integrity increasing printer security
• Ribbon is a reduced environmental footprint with less waste

SUBMIT REQUEST: SCHEDULE YOUR FIRMWARE UPDATE NOW

Enter your contact and system information below to have your firmware update submitted and assigned to an Elliott Data Systems Technician.

Firmware Update Request

ON-SITE SUPPORT

Elliott is a solid, dependable business partner with over 40 years of experience. We employ local, factory trained customer support engineers, software support analysts, and field support technicians to accommodate installation, on-site service, and preventive maintenance. 

We offer loaner systems from our local offices, and still think it is important to locally stock inventories of parts and supplies for all our systems. These items are always available for same day delivery if necessary.

SERVICE AGREEMENTS

COMPLETE Service Agreement

Having an Elliott Complete Service Agreement helps you avoid unbudgeted bills for support by locking in an established rate for the entire term of your contract.

    • • Priority Service

    • • Preventative Maintenance Service

    • • Free Software Version Upgrades

    • • Free Loaner Systems

    • • Free Remote Assistance

Ask Customer Service for more information on Complete Service Agreements


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